To get an idea of what a simple database can do for you, I put together a sample Access database, along with an example Quick Start guide for entering a new representative.
Sample 1: A database for a small Call Center, which includes:
- Call Data
- QA Review Data
- Call Data report
- Quick Start for entering a new rep's name (separate Word doc)
Quick Start Guide Example
Creating a new Representative record
|
Step |
Action |
1. |
Open Forms Menu |
Click Go to Forms Menu on the Main Switchboard |
2. |
Select the Correct form |
Click Add a New Customer Service Representative |
3. |
Enter RepID |
Enter the Representative’s Initials in RepID field Note: Enter 3 Initials for each representative, e.g., ABC |
4. |
Go to the next field |
Press Enter or Tab to go to the next field |
5. |
Enter First Name |
Enter the Representative’s first name in Rep’s First Name |
6. |
Go to the next field |
Press Enter or Tab to go to the next field |
7. |
Enter Last Name |
Enter the Representative’s last name in Rep’s Last Name |
8. |
Go to the next Representative |
Press Enter or Tab to go to the next Representative name to enter |