Sample Database Project

To get an idea of what a simple database can do for you, I put together a sample Access database, along with an example Quick Start guide for entering a new representative.

Sample 1: A database for a small Call Center, which includes:

  • Call Data
  • QA Review Data
  • Call Data report
  • Quick Start for entering a new rep's name (separate Word doc)
The zipped copy, including the database and sample Word document, can be found here.

 

Quick Start Guide Example

Creating a new Representative record

 

Step

Action

1.

Open Forms Menu

Click Go to Forms Menu on the Main Switchboard

2.

Select the Correct form

Click Add a New Customer Service Representative

3.

Enter RepID

Enter the Representative’s Initials in RepID field

Note: Enter 3 Initials for each representative, e.g., ABC

4.

Go to the next field

Press Enter or Tab to go to the next field

5.

Enter First Name

Enter the Representative’s first name in Rep’s First Name

6.

Go to the next field

Press Enter or Tab to go to the next field

7.

Enter Last Name

Enter the Representative’s last name in Rep’s Last Name

8.

Go to the next Representative

Press Enter or Tab to go to the next Representative name to enter

© Kathy Tulley 2009. Header image: FreeDigitalPhotos.net